12-49 units – 4 weeks 

50-99 units – 5 weeks 

100+ - 6 weeks 

ORDERS WITH A QUANTITY OF OVER 200 UNITS ARE TO BE SCHEDULED IN ACCORDANCE TO KONNO’S PRODUCTION SCHEDULE AND CAPACITY, WHERE A DATE WILL BE PROVIDED UPON REVIEW. 

*KONNO is not responsible for production delays as a result of supply shortages, statutory holidays, or other circumstances beyond our control. We will however work with our clients and representatives to provide alternative solutions where possible, in such events* 

All orders that require an earlier date, may be requested by the customer/distributor but are not guaranteed and will be subject to a 20% surcharge. KONNO has identified the following as our at capacity production period: Oct 1-Dec 30. During capacity production periods, rush orders are not possible. KONNO may identify other periods during the year as capacity production periods where rush orders are not possible. To guarantee a specific date, charges may apply. Earlier dates are subject to approval.

Completion dates outlined on order forms are considered Target Dates at the date of approval and are not guaranteed completion dates. Completion dates may vary by 3-5 business days beyond the target date. If the actual completion date goes beyond 5 business days, KONNO will extend a XX% discount on the next order. Exceptions to the above are in cases where the requested fabric is unavailable due to supply shortages. In a case where there is a supply shortage, KONNO will recommend an alternative fabric solution of comparable quality and price/point. In cases where the alternative fabric is more expensive, KONNO will honour the pricing of the original fabric.

Preproduction samples, or Preproduction print outs of panels are available upon request and are chargeable. KONNO strongly recommends use of preproduction samples/printed panels to confirm artwork whenever possible. Time for Preproduction samples should always be factored into the sales process, as delivery dates are based on final approvals of artwork (including a Preproduction sample), receipt of deposit and acceptance of the KONNO Terms and Conditions. Any changes to the Preproduction sample may also result in changes to the completion date. 

Printed colour swatches are available upon request at no charge. 

KONNO will communicate what constitutes reinvented artwork based on the extent of the desired changes. 

Preproduction samples are a billable item and can only be waived at KONNO’s discretion. 

Preproduction samples are billable at 2x the cost of the item being ordered. 

Preproduction samples may require up to 2 weeks to complete. 

Printed panels are also billable at 30% of the individual garment. 

Sales reps are responsible for confirmation of any specs/rules/regulations required for production with the client (e.g. logo size, governing body logos, number size and positioning, name size and positioning).